The Digital Office for Scottish Local Government has awarded Inverclyde Health and Social Care Partnership (HSCP) the Platinum Digital Telecare Implementation Award in recognition of the recent completion of its analogue to digital telecare transition project.
To achieve Platinum, a telecare service provider must have successfully rolled out a live digital telecare service to 100 pe cent of service users and operate it successfully without serious issues or call failures for at least eight weeks.
Inverclyde HSCP works with partners Bield Response 24 (BR24), its alarm-receiving centre (ARC), to provide its telecare service to the residents of Inverclyde. This service goes to 2,076 people in the community, and the HSCP has successfully transitioned from analogue to digital across the entire estate.
The transition from analogue to digital alarm units was undertaken to modernise the alarm systems, improve reliability, and enhance functionality. The project involved upgrading existing analogue alarm units to digital systems, ensuring seamless integration with current infrastructure, and training staff to manage and operate the new systems effectively.
Inverclyde HSCP says it has embraced its journey from initial test stage to complete full digitisation of its community alarm estate. Already awarded with Silver Accreditation in 2021 and Gold Level 2 in 2023, Inverclyde HSCP has now been awarded Platinum Accreditation from the Digital Office for Scottish Local Government Implementation Award Scheme.
David Gould, Chair of the Inverclyde Integrated Joint Board (IJB), said: “This is a fantastic milestone and one which everyone working in the digital telecare team should be very proud of.
“Telecare is a vital service for older adults and vulnerable people in our community so that they can easily call for help.
“Not only have all service users successfully moved over to digital telecare, there have been no serious issues or call failures for more than two months which shows it is working. Congratulations to all involved in this award.”
As a telecare service provider, support from the Digital Office has been perpetual through the migration from the current analogue Public Switched Telephone Network (PSTN) to digital telephony in advance of the PSTN switch off in 2025.
The next steps for Inverclyde HSCP include integrating with Shared ARC Platform via Bield/BR24 ARC; continuing to explore new technologies; providing continuous and essential upskilling to with the latest digital technologies and best practices; establishing a robust monitoring and evaluation framework to track the performance of the digital systems and identify areas for further improvement; and developing a robust business continuity plan.
These steps will help improve the benefits of the digital transformation and ensure long-term success and sustainability.
Virgin Media O2 and Telecare Cardiff recently launched a new trial that will support people who use telecare devices in and around Cardiff to safely and easily move to digital landline services.
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